Unable To Log-in To PurpleCoud CR

If you are unable to log-in to PurpleCloud CR, check that you are typing in the correct password. All passwords are case-sensitive. In addition, check that the domain and username are typed correctly.

If you still are unable to log-in to PurpleCloud CR, please contact an admin at your hotel and inform them to reset your password in the system.

PurpleCloud Admins Only

The steps to reset a password is listed below:

1. Log-in to PurpleCloud CR (cr.purplecloudtech.com).

2. Click on the Employees button on the purple toolbar:


3. Locate the employee's name on the left side and click to open.

4. Click in the Change Password field and type in a new password.


5. Be sure to click on the "Save Employee" button to save the changes:


If you are unable to login to system as an admin and there is no one available to reset your password, please reach out to our success team at success@purplecloudtech.com.

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