How To Submit A Feature Request or Program Issue

If you think of anything that you think will enhance the program for your hotel, or if you happen to find something that looks strange in Cielo, please submit either a feature request or program issue email to PurpleCloud Tech by following the steps below:

  1. Click on the "Submit a Request" button on the top right of the page. 
  2. Enter your e-mail address followed by the subject of the request. The subject of the request should be called "Feature request -(your department" or "Reporting Program Issue-your department") Housekeeping, Engineering, Front Office, or Management.
  3. Enter a clear description  of what you'd like to see done to the program-along with a screen shot of the bug if you have one.  (To take a screen shot on your device please click the home button and lock screen button at the same time. The screen shot will be saved to the photo gallery)
  4. To attach the screen shot please click on Add File-> Camera Roll, then select the screen shot you took. The screen shot will then be attached. 
  5. Once you are done, please click submit.
  6. Our team will get on the request as soon as possible and you will be notified with an email. Thank you for submitting your request! 
Have more questions? Submit a request


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